LANDMARK University Alumni, an African-based Private Association, has chosen My Centre Office as their CRM Technology Partner.
For many years, the leadership team of Landmark University Alumni had searched for a CRM/digital solution to revolutionize how they manage their growing alumni community. To deliver services to their globally dispersed members and keep their members connected to the activities of the association, it became increasingly urgent to digitize their operations. This is how they heard about My Centre Office, from a sister Organization (Covenant University Alumni Association). Since going live with My Centre Office in 2023, it has been nothing short of a success story.
With over 4,300 members, the need for a seamless system to streamline operations, enhance communication, and elevate the member experience was paramount. My Centre Office provided the solution they were searching for. The advanced CRM capabilities allowed LUAA to digitize their member database, enabling efficient member onboarding, engagement, and communication. Contacts were categorized accurately, ensuring that each member was recognized as a “Pathfinder,” a title that reflects the identity of Landmark graduates as change agents committed to global impact.
One of the primary goals of LUAA was to reduce manual processes and optimize staff productivity. My Centre Office’s suite of tools addressed this challenge head-on. Automated features simplify documentation processes, reducing manual labor and the risk of errors. Moreover, LUAA experienced enhanced member engagement through automated communication channels, such as birthday messages and newsletters. The partnership also provided the association with actionable insights and analytics, empowering them to make informed decisions regarding events, member engagement, and future initiatives.
Oluwaseun Sokeye, Executive Secretary, LUAA commented, “Our graduates are pioneers and trailblazers committed to transforming lives and impacting future generations. Our partnership with My Centre Office aligns seamlessly with our mission. My Centre Office’s technology has streamlined our operations, enhanced communication, and elevated our member experience. We look forward to a future marked by continued success and innovation. In September alone, we successfully onboarded about 500 new members using My Centre Office, and the results have exceeded our expectations.”
