When it comes to loss recovery, especially for immobile property such as street furniture, many local authorities face the same challenges: limited information about the responsible party, complex negotiations with insurers, and lengthy claims processes that drain time and resources.
For one local authority, these frustrations were a daily reality until they began working with Opus Claims.
Before partnering with Opus, the team faced vast difficulties in negotiating settlements with insurers. Recoveries were inconsistent, often slow, and required significant effort internally to push claims forward. In cases involving damage to immobile property, the lack of information about the responsible party created even greater barriers to success.
From the very first conversation, it was clear that Opus understood the pressures local authorities face. With extensive experience in the sector, the Opus team offered not just technical knowledge but also a deep understanding of the day-to-day challenges involved in handling recoveries.
By liaising directly with the police and other agencies, Opus worked to establish who was responsible for the damage and ensured the right party was pursued. This hands-on approach provided clarity in situations where the claims process would otherwise have stalled.
Over the last four years, this local authority has seen a significant shift in both the number and value of successful recoveries. Opus’ persistence has saved the department huge amounts of time, reduced internal pressure, and allowed staff to focus on their wider responsibilities.
As one team member put it:
“Opus is an asset to our department, providing tireless pursuit of the losses we experience regardless of the duration of the claim process, or the volume of work needed to ensure a successful outcome.”
The partnership has grown into a vital part of their operations, and the authority now views Opus as an extension of their team. With national coverage and proven expertise, Opus continues to provide reliable, efficient, and outcome-focused claims support.
When it comes to handling immobile property losses, from bollards to barriers, there’s nobody better.
Learn more here: https://www.opusclaims.co.uk/
